- Perform day to day administration of the ITSM solution across all environments.
- Maintaining business service and configuration item relationships in the CMDB
- Perform installation and testing of updates and new releases
- Work with users to identify and refine business requirements and workflows related to configuration management.
- Provide configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, custom scripting, and third party software integrations
- Build reports, dashboards, home pages, Business Rules, Client Scripts etc.
- Building Custom applications in ServiceNow according to requirements from Product owners.
- Building workflows for Orchestration to Sync LDAP and other integrations using Mid Server.
Bachelor’s degree in Computer Science or a closely related field